FAQ

  • Select
  • All
  • Your Account
  • Security
  • Documents
No questions match your search
What are your support hours?

Our support desk, phone and email support is 24/7

What security do I have when investing through CCTrader Crypto?

CCTrader Crypto is brought to you by CCTrading Ltd which is part of the Calamatta Cuschieri Group the largest independent Financial Services Group in Malta. Calamatta Cuschieri pioneered the Maltese financial services industry in 1972 and its investment arm operates under a Category 3 licence that is regulated by the Malta Financial Services Authority.

Client’s funds are always held separately from the company’s assets at all times and are recognised as client funds. This ensures that your funds are protected.

98% of client’s assets are kept in cold storage and recognised as client assets

CCTrader Crytpo adheres to full KYC & AML procedures and does not allow third-party transfers in any direction. This helps to keep your account safe at all times.

I would like to transfer my cryptocurrency to CCTrader Crypto, how can I do this?

In order to protect our clients to the maximum extent and to comply with all KYC and AML rules, we currently do not support incoming or outgoing transfers of Cryptocurrency at this time.

You may consider to sell your Cryptocurrency at your existing provider and place a buy order via CCTrader simultaneously.

As the platform and the regulatory environment evolve, we plan to make this feature available.

How easy is it to use CCTrader Crypto and what service should I expect to receive as a client?

Our app is known for its ease of use and simplicity. We take great pride in the level of service that we offer to clients. As an online client, you are provided with access to a support desk 24/7 both via phone, live chat and email.

Can I login using CCTrader credentials?

Yes you may!

You will note that you will be prompted to accept data sharing agreement since CCTrader Crypto is provided by CC Trading Ltd. CCTrading Limited is part of the Calamatta Cuschieri Group of Companies.

What is the minimum deposit required to open an account?

There is no deposit required when opening a CCTrader Crypto account.

Can I transfer money from CCTrader app to CCTrader Crypto?

Right now you would need to initiate a SEPA transfer following the instructions within the app however we are working to make it easier to do so in the future.

How do I open an account?

To open an account, click here or download the CCTrader Crypto App.

Opening an account online only takes a couple of minutes and is straight forward.

For assistance with opening an account you may call the support team directly on (+356) 25 688 888 or contact us here.

How do I fund my account?

You can fund your account via Credit Card or via Bank Transfer within the App.

What services do you offer and what are the trading fees?

Our pricing section contains full information on all our rates and services information.

Do you offer investments?

You can invest in Equities, ETFs, Bonds, and Funds through our sister company which can be accessed on www.cctrader.com.

I would like training on CCTrader Crypto, can you provide me with this?

Yes, you can contact us to set an appointment for a demonstration or we can guide you over the phone or chat.

How secure is CCTrader Crypto?

Our platform also offers the world leading security authentication we also encrypt all traffic using SSL and have various other security measures in place to protect your account.

Furthermore, we will only allow funds to be sent to the bank account from where the account was originally funded.

 

Download Terms and Conditions

Download our Terms and Conditions.

Bitcoin preload Ethereum preload Ripple preload Bitcoin Cash preload Litecoin preload